1. ALL SALES ARE FINAL

ChrispyScents does not accept returns or exchanges for products that are not damaged, defective, missing, or incorrectly shipped.

There is no general return window for purchases.

Once an order has been successfully placed, customers may not return a product simply because they:

Changed their mind
No longer want the product
Do not like the fragrance
Do not like the fragrance’s performance
Purchased the wrong fragrance
Found the fragrance cheaper elsewhere
Decided they wanted a different fragrance

All sales are final, except where a product arrives damaged, defective, missing, materially different from what was ordered, or where a refund is otherwise required by applicable law.

This policy is disclosed before purchase.

2. Damaged, Defective, Missing, or Incorrect Products

If your order arrives:

Damaged
Leaking
Defective
Missing an item
Containing the wrong product

please contact Chrispyscent@gmail.com as soon as reasonably possible after delivery.

Please include:

Your order number
Your name
A description of the problem
Photographs of the product
Photographs of the shipping box and packaging, if applicable

ChrispyScents may request additional information, photographs, or other documentation to investigate the issue.

If we determine that the product was damaged, defective, missing, or incorrectly shipped, ChrispyScents may provide an appropriate remedy, which may include a replacement or refund.

3. Fragrance Performance

Fragrance performance varies from person to person.

Factors including skin chemistry, temperature, humidity, application method, storage conditions, and individual perception can affect:

Longevity
Projection
Sillage
Scent perception

ChrispyScents does not guarantee that a fragrance will last a particular number of hours or perform identically to another person’s experience.

Disliking a fragrance or being dissatisfied with its performance does not qualify for a return or refund under our All Sales Final policy.

4. Orders

When you place an order, you are submitting an offer to purchase the products in your order.

ChrispyScents reserves the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability
Pricing errors
Listing errors
Suspected fraud
Payment problems
Shipping restrictions
Incorrect customer information
Inventory errors

If we cancel an order after payment has been processed, we will issue any refund required by applicable law.

5. Prices and Availability

Prices and product availability may change without notice.

ChrispyScents reserves the right to:

Change product prices
Correct pricing errors
Correct product descriptions
Change promotions
Limit quantities
Discontinue products

If an item is accidentally listed at an incorrect price, ChrispyScents may cancel the affected order and refund the amount paid for that order.

6. Payment

Payments are processed through the payment methods available during checkout.

By submitting payment information, you represent that you are authorized to use the payment method.

ChrispyScents may cancel an order if payment is declined, reversed, disputed, or determined to be unauthorized.

7. Shipping

ChrispyScents currently ships orders within the United States.

Shipping times displayed on the website are estimates unless expressly stated otherwise.

Once an order has been handed to the shipping carrier, delays may occur because of weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside ChrispyScents’ control.

ChrispyScents will make reasonable efforts to ship orders within the timeframe advertised.

Federal law generally requires internet sellers to have a reasonable basis for their stated shipping time. If no shipping timeframe is stated, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires a reasonable basis to ship within 30 days. If ChrispyScents cannot meet the applicable shipping timeframe, federal rules may require providing the customer an opportunity to cancel and receive a prompt refund.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

ChrispyScents is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.

If a package is returned to ChrispyScents because of an incorrect address, we may contact the customer regarding available options and any additional shipping costs.

9. Lost or Stolen Packages

If tracking information shows that a package was delivered to the address provided by the customer, ChrispyScents is not responsible for packages subsequently lost or stolen after confirmed delivery, except where applicable law requires otherwise.

Customers are encouraged to use secure delivery locations.

If tracking indicates that a package was lost or incorrectly delivered, contact us at Chrispyscent@gmail.com so that we can assist with a carrier investigation when available.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Chrispyscent@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Chrispyscent@gmail.com and send your item to 8355 Willis Ave.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {8355 Willis Ave 12A }.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy